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Shipping Policy

 

Last updated:20/12/2025

This Shipping Policy applies to all orders placed through drdownpipe.com, including UK and international shipments of motorcycle cleaning and maintenance products, including aerosols and solvents.

 

1. Order Processing

  • Orders are typically processed within 1-3 business days of payment confirmation.

  • Hazardous items (aerosols, solvents) may require additional handling time to comply with safety and carrier regulations.

  • You will receive a confirmation email with tracking information once your order has shipped.

 

2. Shipping Destinations

  • We primarily ship to UK addresses.

  • International shipping is available to selected countries. Customers must ensure that hazardous products comply with local laws and import restrictions.

  • We are not responsible for items delayed, seized, or refused by customs or postal authorities in the destination country.

 

3. Shipping Methods & Costs

  • Shipping costs are calculated at checkout based on weight, destination, and shipping method.

  • Standard delivery: 3-7 business days (UK)

  • Express delivery: 1-3 business days (UK)

  • International delivery times vary by country and customs processing.

Hazardous items may have restricted shipping options due to carrier limitations.

 

4. Hazardous Goods Handling

  • Aerosols and solvent-based products must be shipped according to UK and international safety regulations.

  • Some carriers may require special packaging, labeling, or restrictions on quantities.

  • Certain international destinations may not accept these items; in such cases, orders will be canceled and refunded.

 

5. Order Tracking

  • Tracking information will be provided via email once the order has been dispatched.

  • Customers should allow up to 24 hours for tracking information to be updated on carrier websites.

 

6. Lost, Damaged, or Incorrect Items

  • Customers must inspect deliveries upon receipt.

  • If an item is damaged, incorrect, or missing, contact us immediately at support@drdownpipe.com.

  • We will investigate and provide a replacement or refund as applicable, in line with our Refund Policy.

 

7. Changes to Shipping Policy

We reserve the right to update this Shipping Policy at any time. Changes take effect immediately upon posting on drdownpipe.com.

 

8. Contact Us

For any questions regarding shipping:

Dr Downpipe
Website: drdownpipe.com or drdownpipe.co.uk
Email: drdownpipe@gmail.com

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